Music Tree Core Agreement
This document sets out the general terms that apply to bookings, enrolments, and services provided by Music Tree, a partnership trading as Music Tree.
Depending on the type of booking, additional terms may also apply, including terms specific to a particular location, service, or teaching format. Music Tree will only ask you to accept documents that are relevant to the enrolments on your account and that you have not already accepted.
By creating an account or completing an enrolment, you confirm that you are the parent, guardian, adult learner, or other person with authority to enrol the student or students linked to your family account, and that you accept the applicable Terms and Conditions for each student you enrol through that account.
Where a relevant module contains more specific terms for a particular service, venue, or type of enrolment, those more specific terms will take precedence over this Core Agreement to the extent of any inconsistency.
1. Booking and place allocation
A place is not secured until Music Tree has accepted the booking and the relevant payment or payment arrangement has been completed.
Places are always subject to availability.
Bookings may be one-off, fixed-length, term-based, annual, trial-based, or auto-renewing, depending on the service. The booking basis and any commitment period will be set out in the relevant module or booking flow.
Music Tree reserves the right to refuse, pause, or cancel an enrolment where this is reasonably necessary for operational, safeguarding, suitability, or non-payment reasons.
2. Fees and payment
Fees for Music Tree services are communicated at the point of booking, enrolment, renewal, or invoicing.
Depending on the product or service, payment may be collected in full at the time of booking, by automatic payment using a saved payment method, by invoice, or by instalment where specifically agreed by Music Tree.
Any instalments, discounts, credits, scholarships, special arrangements, or other variations apply only where confirmed by Music Tree.
The amount payable is the amount shown at checkout, in the enrolment confirmation, in the invoice, or in any agreed payment plan.
3. Auto-renewal and saved payment methods
Some Music Tree bookings operate on an auto-renewal or auto-enrolment basis. Where this applies, the relevant booking may continue into the next term, cycle, or billing period unless notice is given by the applicable deadline.
Where automatic payment is enabled, you authorise Music Tree to collect payment using the saved payment method for sums properly due under the booking, including recurring fees, agreed instalments, and overdue balances where applicable.
Families and adult participants are responsible for keeping payment details current and valid.
Detailed rules on renewal deadlines, notice deadlines, and payment timing will be set out in the relevant module.
4. Invoices and overdue balances
Where a booking is invoiced manually, payment must be made by the due date shown on the invoice or booking confirmation.
Failure to receive, open, or read an invoice does not remove the obligation to pay where the booking has been confirmed.
If payment is overdue, Music Tree may take reasonable administrative or operational steps to recover sums properly due, including sending reminders, retrying payment where authorised, pausing attendance or future bookings, refusing renewal, releasing the place to another family, or offsetting credits against sums owed.
Any overdue balance remains payable even if attendance is paused or the place is later lost.
5. Notice, cancellation, and withdrawal
Any notice to cancel, withdraw, or amend a booking must be given in writing to Music Tree's email address or through the Music Tree app or portal, unless Music Tree expressly accepts another written method.
Specific notice periods and withdrawal rules vary depending on the service booked and are set out in the relevant module.
Where notice is required, charges may still apply during the notice period. Failure to attend does not by itself amount to cancellation.
6. Missed sessions, credits, and refunds
As a general rule, missed sessions by the student or family are non-refundable unless the relevant module expressly provides otherwise.
Any right to a make-up session, transfer, credit, or refund depends on the rules of the relevant booking type.
Refunds are only available where required by law or where Music Tree expressly agrees to them. Where appropriate, Music Tree may offer a credit note or alternative arrangement instead.
7. Changes made by Music Tree
Music Tree reserves the right, where reasonably necessary, to change teachers, provide a substitute teacher, change rooms or venues, adjust timetables, reorganise groups, change the delivery format, or reschedule or cancel sessions.
Where reasonably possible, Music Tree will communicate changes in advance and offer an appropriate alternative in line with the relevant module.
8. Health, wellbeing, and important information
Families and adult participants must inform Music Tree of any information that may affect the safe or appropriate delivery of teaching or care, including, where relevant, medical conditions, allergies, additional needs, emergency contact details, collection arrangements, or any other information that Music Tree reasonably needs in order to support the student safely.
This information must be kept accurate and up to date.
Music Tree aims to provide an inclusive and supportive environment, but appropriate participation and support depend in part on accurate and timely information being shared.
Music Tree as a training centre
Music Tree is also a teacher training centre. For this reason, other teachers or trainees may from time to time attend classes as observers, assistants, or supporting practitioners as part of their professional development or training. Where this happens, Music Tree will aim to ensure that their presence supports the quality, safety, and smooth running of the class.
From time to time, classes may also be recorded for teacher training, supervision, or internal educational purposes. Any such recording will only take place with prior permission from the relevant families. Participation in recorded training material is entirely optional, and families may decline without affecting their child's place in the class.
9. Behaviour, participation, and suitability
Music Tree reserves the right to assess whether a particular class, teacher, format, instrument, or setting is suitable for a student.
Where Music Tree reasonably believes that a different arrangement would better support the student, the group, or the safe and sustainable running of the provision, Music Tree may recommend a different arrangement, require a settling or transition process, pause attendance, or end the enrolment in that particular format.
Where this happens, Music Tree will aim to communicate clearly and propose an appropriate next step where possible.
10. Safeguarding and collection
Families must follow all safeguarding, arrival, handover, and collection procedures that apply to the relevant class, venue, or service.
Music Tree is responsible for children only during the period of the booked session and only in accordance with the relevant handover, arrival, or collection arrangements that apply to that setting.
Any specific requirements about parent presence, waiting arrangements, independent arrival or leaving, or venue procedures will be set out in the relevant module and, where applicable, in Music Tree's safeguarding documents.
11. Communication channels
Administrative communication should be directed to Music Tree using the official contact details or systems provided for bookings and enrolments.
Music Tree may use email, its booking platform, account notifications, text message, telephone, or other reasonable communication channels in connection with bookings, payments, timetable changes, safeguarding, and service administration.
Families and adult participants are responsible for ensuring that contact details remain correct and that Music Tree messages can be received.
12. Privacy and data
Music Tree uses personal information for purposes connected with bookings, enrolments, attendance, payments, communication, and the safe running of its services.
Further details about how personal information is collected, used, stored, and shared are set out in Music Tree's Privacy Policy.
13. Photos, recordings, and media
Any use of images, recordings, or other media involving students or participants will be governed by Music Tree's Privacy Policy, any separate permissions requested by Music Tree, and any relevant safeguarding procedures.
A refusal to permit promotional use of images does not affect the student's place, although operational or security-related recording at certain venues may still apply where lawfully required or reasonably necessary.
14. Suspension or termination by Music Tree
Music Tree may suspend or terminate a booking or enrolment, with immediate effect if reasonably necessary, where there is serious non-payment, repeated non-compliance with applicable terms, serious disruption, safeguarding concerns, abusive behaviour, or any other matter that materially affects safety, welfare, or the workable running of the service.
Where appropriate, Music Tree may instead offer a managed transition, an alternative arrangement, or a reasonable opportunity to remedy the issue.
15. Changes to these terms
Music Tree may update this Core Agreement from time to time where reasonably necessary to reflect changes in law, safeguarding practice, systems, operational structure, or service design.
